:root{--desk-bg:#f6f7f9;--desk-surface:#fff;--desk-soft:#f1f3f6;--desk-line:#e6e9ee;--desk-ink:#222b3c;--desk-muted:#687284;--desk-accent:#c84620;--desk-tint:#fff0e9;--desk-green:#24705f;--desk-green-bg:#eaf6f0;--desk-blue:#416393;--desk-blue-bg:#edf3fc;--desk-note:#fffbeb;--desk-note-line:#eed99b;--desk-shadow:0 3px 18px #182c4510;--desk-radius:14px;color-scheme:light}
[data-theme=dark]{--desk-bg:#111722;--desk-surface:#1a2331;--desk-soft:#232e3e;--desk-line:#334052;--desk-ink:#eef2f8;--desk-muted:#a3b1c4;--desk-accent:#ff916f;--desk-tint:#402f2b;--desk-green:#80d8b6;--desk-green-bg:#203c35;--desk-blue:#9fc4fa;--desk-blue-bg:#243449;--desk-note:#333024;--desk-note-line:#675b36;--desk-shadow:none;color-scheme:dark}
*{box-sizing:border-box}body{margin:0;background:var(--desk-bg);color:var(--desk-ink);font:400 14px/1.55 Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}button,input,select,textarea{font:inherit}button,a,input,select,textarea,summary{-webkit-tap-highlight-color:transparent}a{color:var(--desk-blue);text-underline-offset:3px}a:hover{text-decoration:underline}button:focus-visible,a:focus-visible,summary:focus-visible{outline:3px solid var(--desk-blue);outline-offset:3px}button{cursor:pointer}button,.button{display:inline-flex;justify-content:center;align-items:center;gap:8px;min-height:38px;padding:8px 15px;border:1px solid var(--desk-line);border-radius:9px;background:var(--desk-surface);color:var(--desk-ink);font-weight:550;font-size:13px;text-decoration:none;transition:background .12s,border-color .12s,box-shadow .12s}button:hover,.button:hover{background:var(--desk-soft);border-color:var(--desk-muted);text-decoration:none}button.primary,.button.primary{background:var(--desk-accent);color:#fff;border-color:var(--desk-accent);box-shadow:0 2px 3px #73311015}button.primary:hover,.button.primary:hover{filter:brightness(.95)}[data-theme=dark] .primary{color:#151c27}.sm{font-size:12px;min-height:32px;padding:5px 11px}button:disabled{opacity:.55;cursor:wait}.subtle,.text-button,.icon-button{background:transparent;border-color:transparent;box-shadow:none}.text-button{font-size:12px;color:var(--desk-blue);padding:4px 0;min-height:32px}.text-button:hover{background:transparent;text-decoration:underline;border-color:transparent}.icon-button{width:34px;min-height:34px;padding:4px;font-size:19px}.button.primary span{font-size:19px;margin-left:12px}.hidden{display:none!important}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
#layout{display:none;min-height:100dvh}#layout.on{display:flex;flex-direction:column}#topbar{position:sticky;top:0;z-index:40;--ks-bg-sunk:var(--desk-surface);--ks-bg:var(--desk-surface);--ks-bg-elev:var(--desk-surface);--ks-fg:var(--desk-ink);--ks-fg-body:var(--desk-ink);--ks-rule:var(--desk-line);--ks-fg-secondary:var(--desk-muted);--ks-fg-muted:var(--desk-muted)}#topbar .ks-topbar{background:var(--desk-surface);min-height:66px;border-bottom:1px solid var(--desk-line)}.desk-shell{display:flex;flex:1;min-width:0}.desk-nav{width:210px;flex-shrink:0;border-right:1px solid var(--desk-line);background:var(--desk-surface);padding:28px 16px;position:sticky;top:66px;align-self:flex-start;height:calc(100dvh - 66px);display:flex;flex-direction:column}.nav-eyebrow{font-size:10px;font-weight:650;letter-spacing:.11em;text-transform:uppercase;color:var(--desk-muted);padding:0 12px;margin-bottom:15px}.navstep{width:100%;justify-content:flex-start;border:0;background:none;gap:11px;padding:11px 12px;margin-bottom:5px;color:var(--desk-muted);font-size:13px;font-weight:500;min-height:43px;text-align:left}.navstep.active{background:var(--desk-tint);color:var(--desk-accent);font-weight:650}.navstep:hover{background:var(--desk-soft)}.navstep svg{width:18px;height:18px;flex-shrink:0}.navstep .n{margin-left:auto;min-width:20px;text-align:center;border-radius:5px;background:var(--desk-surface);font-size:11px;padding:1px 4px}.navsep{border-top:1px solid var(--desk-line);margin:22px 10px 15px}.navchip{font-size:12px;padding:0 12px}.navchip a{display:flex;justify-content:space-between;color:var(--desk-muted);text-decoration:none}.nav-footer{display:flex;gap:9px;margin-top:auto;padding:30px 8px 0;font-size:11px;color:var(--desk-muted)}.nav-footer small{display:block;font-size:10px;margin-top:3px}.service-mark{font-size:26px;color:var(--desk-accent)}main{flex:1;min-width:0;max-width:1600px;padding:35px clamp(22px,3vw,54px) 65px;margin:0 auto;width:100%}.view{display:none}.view.active{display:block}h2{font:650 clamp(26px,2.4vw,35px)/1.22 Inter,-apple-system,sans-serif;letter-spacing:-.035em;margin:5px 0 12px;color:var(--desk-ink)}h3{font-size:16px;line-height:1.4;letter-spacing:-.02em;font-weight:650;margin:0 0 12px}h4{font-size:13px;margin:0 0 8px}.eyebrow{font-size:10px;letter-spacing:.13em;color:var(--desk-muted);font-weight:650}.lead{color:var(--desk-muted);font-size:14px;margin:0 0 25px;max-width:720px}.page-heading{display:flex;justify-content:space-between;gap:25px;align-items:center;margin:4px 0 18px}.page-heading .lead{margin-bottom:0}.page-heading>.button{flex-shrink:0}.section-heading{display:flex;justify-content:space-between;align-items:center;gap:15px;margin:27px 0 14px}.section-heading h3{margin:4px 0 0}.card{background:var(--desk-surface);border:1px solid var(--desk-line);border-radius:var(--desk-radius);padding:24px;margin-bottom:18px;box-shadow:var(--desk-shadow)}.card.flat{box-shadow:none}.kv,.rowsub{font-size:12px;color:var(--desk-muted);line-height:1.6;overflow-wrap:anywhere}.kv b{color:var(--desk-ink)}.mono,.request-key{font:500 11px/1.6 "JetBrains Mono",monospace;color:var(--desk-muted)}.btnrow{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-top:16px}.row{display:flex;flex-wrap:wrap;gap:18px}.row>div{flex:1;min-width:180px}.status{display:block;color:var(--desk-muted);font-size:12px;padding:8px 0;overflow-wrap:anywhere}.status:empty{display:none}.status.err{color:#b63732}.status.ok{color:var(--desk-green)}[data-theme=dark] .status.err{color:#ffaaa3}.warnbox{padding:14px 18px;margin-bottom:16px;background:var(--desk-note);border:1px solid var(--desk-note-line);border-radius:10px;color:var(--desk-ink)}.empty{text-align:center;padding:40px 20px;color:var(--desk-muted)}.empty strong{display:block;color:var(--desk-ink);margin-bottom:6px}label{display:block;font-size:12px;font-weight:550;margin:15px 0 7px;color:var(--desk-muted)}input[type=text],input[type=password],input[type=date],input[type=number],select,textarea{width:100%;background:var(--desk-surface);color:var(--desk-ink);border:1px solid var(--desk-line);border-radius:8px;padding:10px 12px;min-height:40px;max-width:100%}input:focus,select:focus,textarea:focus{outline:2px solid var(--desk-blue);outline-offset:1px}input::placeholder,textarea::placeholder{color:var(--desk-muted);opacity:.85}textarea{resize:vertical;line-height:1.7;min-height:130px}.inline-control{display:flex;align-items:center;gap:8px;margin-top:8px}.inline-control>*{min-width:0}.inline-control button{flex-shrink:0}summary{cursor:pointer;font-size:13px;font-weight:600;color:var(--desk-ink);padding:4px 0}details[open]>summary{margin-bottom:14px}details summary::marker{color:var(--desk-muted)}
.pill{display:inline-flex;align-items:center;gap:5px;padding:3px 8px;border-radius:6px;font-size:11px;line-height:1.4;font-weight:550;background:var(--desk-soft);color:var(--desk-muted);max-width:100%;white-space:normal;overflow-wrap:anywhere}.pill.s-new{background:var(--desk-blue-bg);color:var(--desk-blue)}.pill.s-open,.pill.on,.pill.s-resolved{background:var(--desk-green-bg);color:var(--desk-green)}.pill.s-waiting,.pill.warn{background:var(--desk-note);color:#8c641d}.pill.off,.pill.p-urgent{background:var(--desk-tint);color:var(--desk-accent)}.pill.p-high{color:var(--desk-accent);background:var(--desk-tint)}[data-theme=dark] .pill.warn,[data-theme=dark] .pill.s-waiting{color:#efca73}.count{font-size:11px;font-weight:500;color:var(--desk-muted);background:var(--desk-soft);border-radius:5px;padding:2px 6px;margin-left:5px}.table-scroll{overflow-x:auto;max-width:100%}table{width:100%;border-collapse:collapse;text-align:left;font-size:13px}th{font-weight:550;font-size:11px;color:var(--desk-muted);padding:16px 14px;border-bottom:1px solid var(--desk-line);white-space:nowrap}td{padding:18px 14px;border-bottom:1px solid var(--desk-line);vertical-align:middle}tbody tr:last-child td{border-bottom:0}tr.click{cursor:pointer}tr.click:hover{background:var(--desk-soft)}td a.request-title{display:block;font-weight:550;font-size:13px;line-height:1.5;color:var(--desk-ink);text-decoration:none;overflow-wrap:anywhere}td a.request-title:hover{color:var(--desk-accent)}td .rowsub{margin-top:6px;font-size:11px}.request-list{padding:0 12px}#qRows td:first-child{width:39%}#qRows td:first-child .request-key{margin-right:9px}#qRows td:nth-child(2){width:18%}#qRows td:nth-child(3){width:17%}#qRows .person-cell{display:flex;align-items:center;gap:9px}#qRows .person-cell .avatar{width:28px;height:28px;font-size:10px;flex-shrink:0}.statgrid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:28px 0 26px}.stat{background:var(--desk-surface);border:1px solid var(--desk-line);border-radius:12px;padding:17px 20px;display:flex;flex-direction:column;align-items:flex-start;gap:8px}.stat .n{font-size:29px;font-weight:600;letter-spacing:-.05em;line-height:1.2}.stat .l{font-size:12px;color:var(--desk-muted);font-weight:500}.stat.active{border-color:var(--desk-accent);box-shadow:inset 0 2px var(--desk-accent)}.stat.attention .n{color:var(--desk-accent)}.filters{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin:0 0 18px}.filters select{width:auto;max-width:200px}.filters input{flex:1;min-width:220px}.seg{display:flex;gap:3px}.seg button{background:transparent;border-color:transparent;box-shadow:none;color:var(--desk-muted);min-height:35px;font-size:12px;padding:7px 12px;white-space:nowrap}.seg button.active{color:var(--desk-ink);background:var(--desk-surface);border-color:var(--desk-line);box-shadow:0 1px 3px #11223308}#viewSeg{flex-basis:100%;border-bottom:1px solid var(--desk-line);gap:15px;margin-bottom:12px}#viewSeg button{border-radius:0;padding:10px 0;border:0;border-bottom:2px solid transparent;margin-bottom:-1px}#viewSeg button.active{border-bottom-color:var(--desk-accent);box-shadow:none;background:none;color:var(--desk-accent)}
.portal-hero{background:#eaf2ef;border:1px solid #dce7e1;position:relative;overflow:hidden;display:flex;align-items:center;justify-content:space-between;padding:36px 40px;border-radius:20px;min-height:270px;isolation:isolate}.portal-hero h2{font-size:clamp(30px,3.3vw,43px);line-height:1.14;letter-spacing:-.045em;color:#243e36;margin:15px 0}.portal-hero p{color:#61786f;margin:0 0 23px}.portal-hero .eyebrow{color:#5f7d70}.portal-hero .primary{background:#285747;border-color:#285747}.hero-art{position:relative;width:260px;height:220px;margin-right:25px;flex-shrink:0}.hero-orbit{position:absolute;width:245px;height:245px;border:1px solid #b0c9bd80;border-radius:50%;top:-10px;left:5px}.hero-orbit:before{content:"";position:absolute;inset:24px;border:1px solid #bfd5c880;border-radius:50%}.hero-tile{position:absolute;width:138px;height:146px;border-radius:28px;display:grid;place-items:center;font-size:58px;box-shadow:10px 14px 26px #2359451a}.hero-tile-back{background:#bfd6c9;color:#376f5a;left:109px;top:18px;transform:rotate(16deg);border:1px solid #b4ccbf}.hero-tile-front{background:linear-gradient(145deg,#fff,#eaf3ed);color:#427e65;left:26px;top:60px;transform:rotate(-12deg);border:1px solid #fff}.hero-tile svg{width:67px;height:67px}.hero-spark{font-size:32px;color:#689781;position:absolute;left:6px;top:5px}.personal-stats{display:flex;gap:0;padding:23px 0;border-bottom:1px solid var(--desk-line);margin-bottom:28px}.personal-stats>div{flex:1;display:flex;gap:13px;align-items:center;padding:0 23px;border-right:1px solid var(--desk-line)}.personal-stats>div:first-child{padding-left:3px}.personal-stats>div:last-child{border:0}.personal-stats strong{font-size:27px;font-weight:600;letter-spacing:-.03em}.personal-stats span{color:var(--desk-muted);font-size:12px}.catgrid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:17px;margin-top:28px}.cat{display:block;text-align:left;border-radius:16px;padding:25px;background:var(--desk-surface);border:1px solid var(--desk-line);min-height:205px;white-space:normal}.cat:hover{border-color:var(--desk-green);box-shadow:var(--desk-shadow);transform:translateY(-2px);background:var(--desk-surface)}.cat .ic{display:flex;width:44px;height:44px;align-items:center;justify-content:center;border-radius:12px;background:var(--desk-soft);font-size:23px;margin-bottom:20px}.cat .nm{font-size:15px;font-weight:600;display:block}.cat .ds{font-size:12px;color:var(--desk-muted);margin-top:7px;line-height:1.7;display:block}.cat .mt{display:flex;gap:5px;flex-wrap:wrap;margin-top:15px}.cat .pill{font-size:10px;font-weight:400}.approvalbox{border-left:3px solid #d19a39}.approvalbox h3{margin-bottom:6px}#newForm{max-width:800px;margin-top:26px}#nfFields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 20px}#nfSubmit{min-width:160px;min-height:44px}
.ticket-toolbar{display:flex;align-items:center;justify-content:space-between;margin:-10px 0 22px;font-size:12px;gap:15px}.back-link{color:var(--desk-muted);text-decoration:none}.ticket-sync{display:flex;align-items:center;gap:8px;color:var(--desk-muted);font-size:11px}.ticket-sync [data-stale=true]{color:var(--desk-accent)}.ticket-heading{display:flex;align-items:flex-start;gap:18px;justify-content:space-between;margin-bottom:20px}.ticket-heading>div{min-width:0}.ticket-heading h2{font-size:clamp(25px,2.3vw,34px);max-width:1000px;margin:10px 0 12px;overflow-wrap:anywhere;line-height:1.24}.ticket-heading>button{flex-shrink:0}.ticket-kicker{display:flex;align-items:center;gap:12px;color:var(--desk-muted);font-size:12px;flex-wrap:wrap}.ticket-kicker .request-key{font-size:12px;font-weight:550}.ticket-kicker #tType{border-left:1px solid var(--desk-line);padding-left:12px}.tmeta{display:flex;align-items:center;gap:7px;flex-wrap:wrap;color:var(--desk-muted);font-size:12px}.tmeta .separator{margin:0 3px;color:var(--desk-line)}.next-step{display:flex;align-items:center;gap:15px;border:1px solid #d5e5dd;background:var(--desk-green-bg);padding:17px 20px;border-radius:12px;margin-bottom:24px}.next-step[data-state=waiting]{background:var(--desk-note);border-color:var(--desk-note-line)}.step-icon{width:36px;height:36px;display:grid;place-items:center;background:var(--desk-surface);border-radius:10px;color:var(--desk-green);font-size:21px;flex-shrink:0}.step-copy{flex:1;min-width:0}.step-copy strong{display:block;font-size:13px;font-weight:600;color:var(--desk-ink)}.step-copy p{margin:4px 0 0;font-size:12px;line-height:1.6;color:var(--desk-muted)}.next-step .btnrow{margin:0;flex-shrink:0}.next-step button{font-size:12px;background:var(--desk-surface)}.tgrid{display:grid;grid-template-columns:minmax(0,1fr) 290px;gap:26px;align-items:start}.conversation-column{min-width:0}.conversation-heading{margin:0 0 13px}.conversation-heading h3{font-size:15px;margin:0}.source-label{font-size:11px;color:var(--desk-muted)}.conversation-surface{background:var(--desk-surface);border:1px solid var(--desk-line);border-radius:15px;overflow:hidden;box-shadow:var(--desk-shadow)}.original-message{padding:26px 28px 28px}.message-heading{display:flex;align-items:center;gap:11px;margin-bottom:20px}.message-heading strong{font-weight:600;font-size:13px}.avatar,.avi{width:36px;height:36px;display:grid;place-items:center;border-radius:50%;background:var(--desk-blue-bg);color:var(--desk-blue);font-size:11px;font-weight:600;flex-shrink:0}.message-subline{display:block;font-size:11px;color:var(--desk-muted);margin-top:3px}.rich-text{font-size:13px;line-height:1.85;overflow-wrap:anywhere;color:var(--desk-ink)}.rich-text p{margin:0 0 14px}.rich-text>:last-child{margin-bottom:0}.rich-text a{color:var(--desk-blue);font-weight:450;text-decoration:underline;text-decoration-color:color-mix(in srgb,var(--desk-blue) 40%,transparent)}.rich-text ul,.rich-text ol{padding-left:23px;margin:10px 0 18px}.rich-text li{padding-left:5px;margin:7px 0}.rich-text pre{background:var(--desk-soft);border:1px solid var(--desk-line);border-radius:9px;padding:15px 18px;margin:16px 0;white-space:pre-wrap;overflow-wrap:anywhere;font:12px/1.7 "JetBrains Mono",monospace}.rich-text code{font:11.5px/1.7 "JetBrains Mono",monospace;background:var(--desk-soft);border-radius:4px;padding:2px 5px}.rich-text pre code{padding:0;background:none}.rich-text blockquote{border-left:3px solid var(--desk-line);margin:15px 0;padding:0 15px;color:var(--desk-muted)}.mention{background:var(--desk-blue-bg);color:var(--desk-blue);border-radius:4px;padding:1px 4px}.request-fields{display:grid;grid-template-columns:minmax(100px,1fr) 2fr;gap:8px 18px;border-top:1px solid var(--desk-line);padding-top:17px;margin-top:22px;font-size:12px}.request-fields:empty{display:none}.request-fields>div:nth-child(odd){color:var(--desk-muted)}.ev{padding:22px 28px;border-top:1px solid var(--desk-line)}.ev .message-heading{margin-bottom:14px}.ev .when{font-size:11px;font-weight:400;color:var(--desk-muted);margin-left:auto}.ev .who{font-size:13px;font-weight:600}.ev .message-badges{display:inline-flex;gap:6px;margin-left:7px;flex-wrap:wrap}.ev .pill{font-size:10px}.ev.note,.ev.ai{background:var(--desk-note);border-top-color:var(--desk-note-line)}.ev.note .avatar,.ev.ai .avatar{background:var(--desk-surface);color:#90722c}.ev.agent .avatar{background:var(--desk-green-bg);color:var(--desk-green)}.ev details>summary{font-size:12px}.ev.ai .rich-text{padding-top:6px}.composer{border-top:1px solid var(--desk-line);padding:20px 26px 23px;background:var(--desk-surface)}.composer[data-kind=note]{background:var(--desk-note)}.composer-header{display:flex;align-items:center;justify-content:space-between;gap:10px}.composer .seg{background:var(--desk-soft);border-radius:8px;padding:3px}.composer .seg button{min-height:29px;padding:5px 12px}.composer .seg button.active{background:var(--desk-surface)}.composer[data-kind=note] .seg button.active{border-color:var(--desk-note-line)}#aiBtns{display:flex;gap:2px;align-items:center}.ai-button{padding:5px 9px;color:var(--desk-blue);font-size:11px;background:var(--desk-blue-bg);border-color:transparent;min-height:32px}.composer-audience{font-size:11px;font-weight:400;letter-spacing:0;text-transform:none;color:var(--desk-muted);margin:13px 1px 10px}.composer textarea{border:0;background:transparent;padding:0 2px;min-height:120px;font-size:13px;outline-offset:7px;line-height:1.8;resize:vertical}.composer textarea:focus{outline:0}.composer:focus-within{box-shadow:inset 0 0 0 1px var(--desk-blue)}.composer-footer{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:12px}.composer-footer .primary{margin-left:auto;min-width:130px}.composer-footer .subtle{padding-left:0;font-size:12px}.draft-state{font-size:10px;color:var(--desk-muted)}.ai-review{margin-top:15px;border:1px solid var(--desk-line);padding:14px;border-radius:9px}.ai-review strong{font-size:13px}.ai-review .rich-text{margin:12px 0}.activity-card{margin-top:22px;padding:0 3px}.activity-card summary{font-size:12px;color:var(--desk-muted);font-weight:500}.activity-event{display:grid;grid-template-columns:1fr auto;gap:10px;padding:10px 0;border-top:1px solid var(--desk-line);font-size:11px;color:var(--desk-muted)}.activity-event time{white-space:nowrap}.side{padding-top:36px}.side .card{padding:20px;margin-bottom:16px;box-shadow:none}.side h3{font-size:13px;font-weight:600;margin-bottom:17px}.side label{margin:15px 0 7px;font-size:11px}.side input,.side select{font-size:12px;min-height:37px;padding:8px 9px}.field-heading{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:8px}.field-heading label{margin:0}.routing-details{border-top:1px solid var(--desk-line);padding-top:15px;margin-top:20px}.routing-details 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.stabs{display:flex;gap:15px;border-bottom:1px solid var(--desk-line);margin:20px 0 25px;flex-wrap:wrap}.stab{border:0;border-bottom:2px solid transparent;border-radius:0;background:none;padding:10px 4px;margin-bottom:-1px;color:var(--desk-muted)}.stab.active{border-color:var(--desk-accent);color:var(--desk-accent)}.spane{display:none}.spane.active{display:block}.fieldrow{display:grid;grid-template-columns:1fr 1.3fr 100px 1fr 58px 58px 32px;gap:6px;align-items:center;margin-top:7px}.fieldrow input,.fieldrow select{font-size:12px;padding:6px}.fieldrow .cb{text-align:center;font-size:10px}.out{white-space:pre-wrap;overflow:auto;max-height:350px;background:var(--desk-soft);padding:16px;border-radius:10px;font:12px/1.7 monospace}.docs p,.docs li{max-width:780px;font-size:14px;line-height:1.8}.docs svg{width:100%;max-width:900px;height:auto;display:block}.dz{border:1px dashed var(--desk-line);border-radius:9px;padding:13px;font-size:12px;color:var(--desk-muted)}#login{min-height:100dvh;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:20px;text-align:center;padding:30px;background:radial-gradient(ellipse at 50% 20%,var(--desk-green-bg),transparent 60%)}#login .mark{font-size:36px;font-weight:600;letter-spacing:-.04em}#loginBtn{min-height:44px}#login .kv{max-width:390px;line-height:1.8}
[data-theme=dark] .portal-hero{background:#213831;border-color:#2e4a3e}[data-theme=dark] .portal-hero h2{color:#e5f3eb}[data-theme=dark] .portal-hero p,[data-theme=dark] .portal-hero .eyebrow{color:#a6c0b2}[data-theme=dark] .portal-hero .primary{background:#83c4a6;color:#17241e}[data-theme=dark] .next-step{border-color:#2d4b3e}
@media(min-width:1600px){.rich-text{font-size:14px}.original-message{padding:30px 34px}.ev{padding:25px 34px}.composer{padding:22px 32px}.tgrid{grid-template-columns:minmax(0,1fr) 305px;gap:30px}}
@media(max-width:1150px){.desk-nav{width:184px;padding-left:10px;padding-right:10px}main{padding:27px 24px 55px}.tgrid{grid-template-columns:minmax(0,1fr) 250px;gap:19px}.side .card{padding:16px}.original-message,.ev{padding:22px}.composer{padding:18px 20px}.catgrid{grid-template-columns:repeat(2,minmax(0,1fr))}.hero-art{transform:scale(.85);margin-right:-25px}.portal-hero{padding:30px}.stat{padding:14px}#qRows td{padding:15px 10px}.source-label{max-width:160px;text-align:right;overflow-wrap:anywhere}}
@media(max-width:940px){.tgrid{grid-template-columns:minmax(0,1fr)}.side{padding-top:0;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px;align-items:start}.side>.card{margin:0}.side #tActions{grid-column:1/-1}#tStaff{display:grid;grid-template-columns:1fr 1fr;gap:8px 16px}#tStaff>h3{grid-column:1/-1;margin:0}#tStaff>label{margin:0;align-self:center}#tStaff>.field-heading{margin:0}.routing-details{grid-column:1/-1;margin-top:8px}.portal-hero h2{font-size:32px}.hero-art{width:185px;margin-right:-40px;transform:scale(.7);transform-origin:center}.personal-stats>div{padding:0 14px;gap:8px}.statgrid{gap:8px}.stat .l{font-size:11px}.stat .n{font-size:25px}.page-heading{align-items:flex-start}.page-heading>.button{margin-top:14px;max-width:145px}.next-step .btnrow{flex-shrink:1}.next-step button{white-space:normal}.filters select{max-width:none;flex:1}}
@media(max-width:700px){body{font-size:14px}#topbar{position:relative}#topbar .ks-topbar{min-height:60px}.desk-shell{display:block}.desk-nav{position:static;width:100%;height:auto;padding:8px 12px;border-right:0;border-bottom:1px solid var(--desk-line)}.nav-eyebrow,.navsep,.navchip,.nav-footer{display:none}#nav{display:flex;gap:5px;overflow-x:auto}.navstep{flex:1;width:auto;white-space:nowrap;justify-content:center;padding:10px 9px;font-size:12px;margin:0;gap:7px;min-height:42px}.navstep svg{width:16px;height:16px}.navstep .n{margin-left:0;font-size:10px}.navstep[data-view=settings]{flex:0}.navstep[data-view=settings] .nav-label{display:none}main{padding:25px 16px 40px}.page-heading{flex-wrap:wrap;gap:0;margin-top:0}.page-heading>.button{max-width:none;margin-top:15px}.page-heading h2{font-size:27px}.page-heading .lead{font-size:13px}.card{padding:18px}.statgrid{grid-template-columns:repeat(2,minmax(0,1fr));margin:23px 0}.stat{padding:15px;flex-direction:row-reverse;justify-content:space-between;align-items:center}.stat .l{font-size:11px}.stat .n{font-size:23px}#viewSeg{gap:15px;overflow-x:auto;flex-wrap:nowrap;padding-bottom:1px}#viewSeg button{flex-shrink:0}.filters input{flex-basis:100%;font-size:16px}.filters select{font-size:13px;width:calc(50% - 5px);min-width:0}.portal-hero{padding:27px 25px;min-height:240px;align-items:flex-start}.portal-hero h2{font-size:30px}.portal-hero>div:first-child{position:relative;z-index:2}.portal-hero p{font-size:12px;max-width:225px}.hero-art{position:absolute;right:-88px;bottom:-48px;transform:scale(.58);opacity:.35;z-index:0}.portal-hero .primary{min-height:44px}.personal-stats{margin-bottom:16px;padding:20px 0}.personal-stats>div{display:block;text-align:center;padding:0 9px}.personal-stats strong{display:block;font-size:24px;line-height:1.3}.personal-stats span{font-size:10px}.section-heading{margin-top:23px}.catgrid{gap:12px;margin-top:22px}.cat{padding:20px 17px;min-height:215px}.cat .nm{font-size:14px}.cat .ds{font-size:12px}.cat .ic{margin-bottom:15px}.cat .mt{margin-top:10px}#nfFields{grid-template-columns:1fr}input,textarea{font-size:16px!important}.row>div{min-width:min(200px,100%)}.ticket-toolbar{margin:-7px 0 19px;font-size:11px;gap:8px}.ticket-sync{font-size:10px;gap:1px}.ticket-heading{gap:8px;position:relative;padding-top:1px}.ticket-heading h2{font-size:25px;margin-top:14px}.ticket-heading>button{font-size:11px;position:absolute;right:0;top:-4px;padding:5px 8px}.ticket-kicker{padding-right:95px;font-size:10px;gap:6px;min-height:24px}.ticket-kicker #tType{padding-left:6px}.ticket-kicker .request-key{font-size:10px}.tmeta{font-size:11px;gap:5px}.next-step{padding:15px;gap:12px;align-items:flex-start;flex-wrap:wrap}.step-copy{flex-basis:calc(100% - 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@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}.cat:hover{transform:none}}

.nav-icon{font-size:18px;width:20px;text-align:center}tr[data-id]{cursor:pointer}tr[data-id]:hover{background:var(--desk-soft)}.rowsub{display:block}.request-row-kicker{display:flex;gap:10px;align-items:center;margin-bottom:6px}.priority-dot{font-size:10px;color:var(--desk-muted);text-transform:capitalize}.priority-dot:before{content:"";display:inline-block;width:5px;height:5px;border-radius:50%;background:var(--desk-muted);margin-right:5px}.priority-dot.p-high,.priority-dot.p-urgent,.due-overdue{color:var(--desk-accent)}.priority-dot.p-high:before,.priority-dot.p-urgent:before{background:var(--desk-accent)}.due-date,.due-overdue{font-size:12px;display:block} .cat{text-align:left;display:block}

@media(max-width:700px){#nav{overflow:visible}.navstep{position:relative;min-width:0;flex:1;flex-direction:column;gap:2px;padding:6px 3px;font-size:11px}.navstep .n{position:absolute;top:1px;left:calc(50% + 10px);min-width:14px}.navstep .n:empty{display:none}.navstep[data-view=settings]{flex:1}.navstep[data-view=settings] .nav-label{display:block}.nav-icon{font-size:18px;line-height:22px}.catgrid{grid-template-columns:1fr}.cat{min-height:0;position:relative;padding:22px 22px 22px 75px}.cat .ic{position:absolute;left:20px;top:22px;margin:0}.cat .nm{margin-top:0}}

.ticket-heading-actions{display:flex;gap:8px;align-items:center;flex-shrink:0}.ticket-heading>div:first-child{min-width:0}.ticket-heading h2{overflow-wrap:anywhere}@media(max-width:700px){.ticket-heading{display:block}.ticket-heading-actions{margin:14px 0 4px}.ticket-kicker{padding-right:0}.ticket-heading-actions button{min-height:38px}.ticket-heading h2{margin-top:10px}}

.navstep .n:empty{display:none}

.avatar{overflow:hidden}.avatar img{width:100%;height:100%;object-fit:cover;display:block;border-radius:inherit}